To join, motor traders must have an established business within Cheshire and have a history of fair trading.

They must:

• comply with the spirit and letter of the law;
• deal with all customers fairly, courteously and in accordance with good business practice;
• have in place an effective customer complaints procedure;
• maintain adequate records;
• co-operate with officers of the Trading Standards Service.

Car Sales businesses must:

• ensure that all descriptions are accurate, honest and truthful;
• make available a pre-sales inspection report for all used vehicles;
• pass on relevant information on vehicles' histories to consumers;
• ensure that only roadworthy vehicles are supplied for use on the road;
• take reasonable steps to verify mileometer readings;
• use disclaimers where the true mileage cannot be verified;
• refund the full purchase price of the vehicle if, despite making reasonable checks, the recorded mileage proves to be incorrect within 12 months of purchase.

Car Servicing and Repair businesses must:

• have in place suitable procedures to ensure that any work requested is properly carried out;
• monitor work by checking a proportion of jobs, recording these checks and any corrective action;
• obtain the customer's permission before doing any extra work required;
• retain replaced parts for customers to inspect;
• give detailed invoices.