To achieve 'Approved' status, all businesses must:

• comply with the spirit and letter of the law;
• deal with all customers fairly, courteously and in accordance with good business practice;
• have in place an effective customer complaints procedure;
• maintain adequate records;
• co-operate with officers of the Trading Standards Service.

• ensure that all descriptions are accurate, honest and truthful;
• display a consumer checklist on each vehicle;
• pass on relevant information on vehicles' histories to consumers;
• ensure that only roadworthy vehicles are supplied for use on the road;
• take reasonable steps to verify mileometer readings;
• use disclaimers where the 'true' mileage cannot be verified.

• have in place suitable procedures to ensure that any work requested is properly carried out;
• monitor work by checking a proportion of jobs, recording these checks and any corrective action;
• obtain the customer's permission before doing any extra work required;
• retain replaced parts for customers to inspect;
• give detailed invoices.